Domestic IT Helpdesk Attendant-v3.0

Course Id : SSC/Q0110
Candidate Eligibility : 10th Class or NSQF Level 2 STT with 1 Year Experience in Computer Operation
Candidate’s Minimum Age (Year): 15
No. Of NOS (If QP): 01
NSQF Level : 3
Version: 3.0
Cost Category : 2
Course Duration
- Theory duration :118
- Practical duration : 272
- On Job Training duration (Hours) : 60
- Entrepreneurship And Soft Skill (In Hrs.) : 60
- On Job Training -OJT (Mandatory / Recommended): Yes
- Total Course Duration : 510

Trainer Qualification	Work Experience
Minimum 12th Standard.	Minimum 12th Standard. Master’s degree in any discipline. Minimum 2 Years’ experience in IT Support services. Additional Certification in Customer Orientation, dealing with difficult customers, written communication etc. will be an added advantage.