Associate Customer care (Voice and Non-Voice)_V3.0

Course Id : SSC/Q2202
Candidate Eligibility : 11th Class or 10th with 1 Year Certification in NTC/NAC/CITS or NSQF Level 3 STT. Attended Training Program in Customer Orientation, Dealing with Difficult Customers, Telephone Etiquettes, Voice & Ascent, Knowledge of Basic Computer Skills & Cross Culture
Candidate’s Minimum Age (Year): 16
No. Of NOS (If QP): 5
NSQF Level : 4
Version: 3.0
Cost Category : 2
Course Duration
- Theory duration :133
- Practical duration : 197
- On Job Training duration (Hours) : 60
- Entrepreneurship And Soft Skill (In Hrs.) : 60
- On Job Training -OJT (Mandatory / Recommended): Yes
- Total Course Duration : 450

Trainer Qualification	Work Experience
Graduate Degree / Diploma in any discipline	Graduate Degree / Diploma in any discipline. Minimum 2 Years experience in the Business Process Management Domain. Certification in Customer Orientation, Dealing with Difficult Customers, Telephone Etiquettes, Voice & Ascent, Knowledge of Basic Computer Skills & Cross Culture.